FTAPI experienced a critical incident on September 4, 2024 affecting FTAPI Cloud Systems, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
FTAPI Cloud Systems
Update timeline
- investigating Sep 04, 2024, 09:26 AM UTC
We are currently seeing all services becoming unavailable to our customers and are investigating the root cause.
- identified Sep 04, 2024, 09:42 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 04, 2024, 10:22 AM UTC
We are seeing that our services are becoming available again for some of our customers and are working to quickly restore services for all customers.
- identified Sep 04, 2024, 10:34 AM UTC
Services are available for the vast majority of customers, we are currently working on fixing the remaining offline services
- resolved Sep 04, 2024, 10:42 AM UTC
Service availability has been fully restored.