FTAPI experienced a critical incident on November 18, 2024 affecting FTAPI Cloud Systems, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
FTAPI Cloud Systems
Update timeline
- investigating Nov 18, 2024, 06:42 PM UTC
We’re currently experiencing degraded performance issues with for some customers. The issue lies again within our service provider. We informed the provider and are currently working to restore normal performance levels. We apologize for any inconvenience.
- identified Nov 18, 2024, 10:07 PM UTC
As a consequence of the outages earlier today, we are facing an issue with our database system that lead to a global outage. We are in the process of recovering the database system together with our supplier.
- resolved Nov 18, 2024, 11:25 PM UTC
We have implemented a fix, but some maintenance will be required to provide full service performance.