FTAPI incident

Anti virus service is slow to respond for a small number of customers

Minor Resolved View vendor source →

FTAPI experienced a minor incident on December 4, 2024 affecting Virus protection, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 04:30 PM UTC
Resolved
Dec 04, 2024, 05:20 PM UTC
Duration
49m
Detected by Pingoru
Dec 04, 2024, 04:30 PM UTC

Affected components

Virus protection

Update timeline

  1. identified Dec 04, 2024, 04:30 PM UTC

    Anti virus service is slow to respond for a small number of customers, we are currently investigating.

  2. monitoring Dec 04, 2024, 04:57 PM UTC

    A fix has been implemented and we are monitoring it further

  3. resolved Dec 04, 2024, 05:20 PM UTC

    Virus protection is answering fast and reliable for a longer period of time.