FTAPI incident

Virus scanning is slow currently

Minor Resolved View vendor source →

FTAPI experienced a minor incident on December 5, 2024 affecting Virus protection, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 10:32 AM UTC
Resolved
Dec 05, 2024, 01:52 PM UTC
Duration
3h 19m
Detected by Pingoru
Dec 05, 2024, 10:32 AM UTC

Affected components

Virus protection

Update timeline

  1. identified Dec 05, 2024, 10:32 AM UTC

    Virus scanning is currently slowing down for a few instances, we are currently investigating the issue with our vendor.

  2. monitoring Dec 05, 2024, 12:50 PM UTC

    We have implemented a fix and see better performance now. Our virus scan vendor will provide a improved solution soon to prevent this in future.

  3. resolved Dec 05, 2024, 01:52 PM UTC

    virus scanning performs fast and reliable. Vendor still working on future improvements.