FTAPI experienced a critical incident on February 11, 2025 affecting FTAPI Cloud Systems, lasting 10h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 11, 2025, 06:01 AM UTC
We’re experiencing service unavailabilities. Our team is currently working to restore the normal operations of the service. We apologize for any inconvenience.
- identified Feb 11, 2025, 07:09 AM UTC
We are currently experiencing an issue due to a disruption at our cloud provider. Our team is actively monitoring the situation and working on mitigating the impact.
- identified Feb 11, 2025, 08:36 AM UTC
Our infrastructure partner has identified the root cause of the outage, which appears to be connected to recent maintenance work. The engineers are currently working on mitigating the issue.
- identified Feb 11, 2025, 10:04 AM UTC
Our partner is still working to mitigate the underlying cause of this outage. Unfortunately, we cannot communicate an ETA at this point, but will update this page as soon as we can.
- identified Feb 11, 2025, 10:31 AM UTC
Our partner is currently implementing a fix for the underlying root cause and we expect services to recuperate within the next 60 minutes.
- identified Feb 11, 2025, 11:47 AM UTC
Unfortunately, the previous attempt did not mitigate the issue and further investigation is required. As soon as we gather new information we will update this page.
- identified Feb 11, 2025, 01:16 PM UTC
We are still working hard together with our infrastructure partner to mitigate this issue and restore service functionality. Our partner has all hands on deck and is following a promising approach to enable service recovery.
- identified Feb 11, 2025, 02:05 PM UTC
We have regained administrative access to our infrastructure and are seeing some services becoming available again. We are investigating what needs to be done for the other services to recover.
- identified Feb 11, 2025, 02:42 PM UTC
Currently the services are functional for the majority of our customers. We are still working together with our infrastructure partners to resolve issues that still affect our customers.
- identified Feb 11, 2025, 03:54 PM UTC
Service availability has been recovered for the vast majority of our customers. We are still working on bringing the remaining services up and are expecting full recovery within the next 30 minutes.
- monitoring Feb 11, 2025, 04:13 PM UTC
We have successfully recovered service availability for all of our customers. We are monitoring the services in order to ensure their stability.
- resolved Feb 11, 2025, 05:00 PM UTC
This incident has been resolved.