FTAPI experienced a critical incident on May 7, 2025 affecting FTAPI Cloud Systems, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2025, 07:17 AM UTC
We’re experiencing service unavailabilities. Our team is currently working to restore the normal operations of the service. We apologize for any inconvenience.
- investigating May 07, 2025, 07:25 AM UTC
We are continuing to investigate this issue.
- investigating May 07, 2025, 08:17 AM UTC
We have identified a Central Database issue as the cause for the outage and are currently working closely with our database supplier to further analyse and fix the issue.
- identified May 07, 2025, 08:56 AM UTC
The service recovery process is started.
- monitoring May 07, 2025, 09:40 AM UTC
All services are now fully operational. Following a controlled restart of all affected services, the first came back online at 10:55 CEST and full recovery was achieved by 11:39 CEST. We are continuing to monitor the platform, but no further impact is expected. Thank you for your patience and understanding.
- resolved May 07, 2025, 10:30 AM UTC
We have completed our post-recovery monitoring and confirm that all systems remain stable with no further anomalies detected. The incident is now closed.