Frontify experienced a major incident on November 20, 2019, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 20, 2019, 01:24 PM UTC
The response time of the application was very slow. Many calls lead to timeouts or corresponding error pages.
- postmortem Nov 20, 2019, 01:28 PM UTC
The Frontify Self Service Application was overloaded due to an internal process which hammered an expensive internal API on the Frontify Self Service Application. I turns out that it called this API due to a misconfiguration. We fixed the configuration and additionally adjusted the process to avoid things like this in the future.