Frontify incident

Issues displaying previews for some images

Notice Resolved View vendor source →

Frontify experienced a notice incident on August 19, 2020 affecting Frontify Enterprise Application - DataCenter EU, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2020, 09:56 AM UTC
Resolved
Aug 19, 2020, 02:22 PM UTC
Duration
4h 26m
Detected by Pingoru
Aug 19, 2020, 09:56 AM UTC

Affected components

Frontify Enterprise Application - DataCenter EU

Update timeline

  1. investigating Aug 19, 2020, 09:56 AM UTC

    We are investigating some issues with images not properly shown in preview.

  2. identified Aug 19, 2020, 10:03 AM UTC

    We found some broken preview images in our CDN (cache) and are about to invalidate them.

  3. monitoring Aug 19, 2020, 11:36 AM UTC

    Most preview images should look good, again while we are still invalidating some cache content.

  4. resolved Aug 19, 2020, 02:22 PM UTC

    All affected preview images on all edge locations of our CDN (cache) have been invalidated.