Frontify incident

Degraded performance due to issues on our hosting provider AWS

Minor Resolved View vendor source →

Frontify experienced a minor incident on December 7, 2021 affecting Frontify Enterprise Application - DataCenter US and Frontify SelfService Application - DataCenter US, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 05:49 PM UTC
Resolved
Dec 07, 2021, 09:49 PM UTC
Duration
3h 59m
Detected by Pingoru
Dec 07, 2021, 05:49 PM UTC

Affected components

Frontify Enterprise Application - DataCenter USFrontify SelfService Application - DataCenter US

Update timeline

  1. investigating Dec 07, 2021, 05:49 PM UTC

    We can see slower response times for specific requests. These issues are related to the issues our infrastructure and services provider AWS is facing.

  2. monitoring Dec 07, 2021, 07:59 PM UTC

    As AWS services are starting to resume the Frontify performance is increasing.

  3. resolved Dec 07, 2021, 09:49 PM UTC

    Frontify page speed is back to normal.