Frontify incident

Outage of the Frontify application within the EU DataCenter

Major Resolved View vendor source →

Frontify experienced a major incident on June 17, 2020 affecting Frontify Enterprise Application - DataCenter EU, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2020, 02:29 PM UTC
Resolved
Jun 17, 2020, 02:30 PM UTC
Duration
1m
Detected by Pingoru
Jun 17, 2020, 02:29 PM UTC

Affected components

Frontify Enterprise Application - DataCenter EU

Update timeline

  1. identified Jun 17, 2020, 02:29 PM UTC

    Due to the failure of one server users may have seen very long response times or even a 504 timeout error page.

  2. resolved Jun 17, 2020, 02:30 PM UTC

    The affected service has been restarted and all systems are back to normal. We'll be investigating why a single failure has led to this outage and take actions accordingly.

  3. postmortem Jun 17, 2020, 02:32 PM UTC

    Due to a partition size change a server mount failed. For this reason, the application became unavailable in our Frankfurt Datacenter. Some servers needed a restart to fix the issue. The Infrastructure team is now analyzing why the fallback was not working properly.