Frontify incident

Short outage in US DataCenter affecting non-Enterprise users

Notice Resolved View vendor source →

Frontify experienced a notice incident on December 22, 2021 affecting Frontify SelfService Application - DataCenter US, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 01:57 PM UTC
Resolved
Dec 22, 2021, 03:01 PM UTC
Duration
1h 3m
Detected by Pingoru
Dec 22, 2021, 01:57 PM UTC

Affected components

Frontify SelfService Application - DataCenter US

Update timeline

  1. identified Dec 22, 2021, 01:57 PM UTC

    A short 24-minute outage for non-Enterprise users occurred today around 13:21 pm UTC resulting in a 504 timeout error page. This was caused by the failure of one of the servers due to power issues at our hosting provider AWS. The application is running again, but there might be several residual issues that affect some functionalities. We are monitoring them as we expect an update on the issue from AWS. A further statement will provide more details once the hosting provider issue is completely addressed on their end.

  2. resolved Dec 22, 2021, 03:01 PM UTC

    The affected service has been restarted and all systems are back to normal.