Frontify incident

Short outage caused by unscheduled database maintenance

Notice Resolved View vendor source →

Frontify experienced a notice incident on November 7, 2022 affecting Frontify Enterprise Application - DataCenter US and Frontify Enterprise Application - DataCenter EU and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2022, 02:20 PM UTC
Resolved
Nov 07, 2022, 05:43 PM UTC
Duration
3h 22m
Detected by Pingoru
Nov 07, 2022, 02:20 PM UTC

Affected components

Frontify Enterprise Application - DataCenter USFrontify Enterprise Application - DataCenter EUFrontify SelfService Application - DataCenter US

Update timeline

  1. monitoring Nov 07, 2022, 02:20 PM UTC

    On Monday, on 12:40pm UTC a partial service outage occurred on all application clusters. Service restoration started at 13:05pm UTC with most of the accounts up and running in the following minutes. The service is fully restored. The issue was caused by database maintenance where legacy elements were renamed. We apologise for any inconvenience caused by this outage

  2. resolved Nov 07, 2022, 05:43 PM UTC

    This incident has been resolved.