Frontify incident

Newly uploaded assets aren't visible within the libraries.

Minor Resolved View vendor source →

Frontify experienced a minor incident on November 16, 2022 affecting Frontify Enterprise Application - DataCenter US, lasting 23h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2022, 05:07 PM UTC
Resolved
Nov 17, 2022, 04:32 PM UTC
Duration
23h 24m
Detected by Pingoru
Nov 16, 2022, 05:07 PM UTC

Affected components

Frontify Enterprise Application - DataCenter US

Update timeline

  1. identified Nov 16, 2022, 05:07 PM UTC

    Currently freshly uploaded assets aren't visible within the libraries.

  2. identified Nov 16, 2022, 08:35 PM UTC

    We are currently working on a fix.

  3. identified Nov 16, 2022, 10:00 PM UTC

    We are recreating the index for the overview of assets within the libraries. First customers should start to see assets they uploaded today.

  4. identified Nov 16, 2022, 11:32 PM UTC

    We are still recreating the index while more and more libraries should be up to date.

  5. identified Nov 17, 2022, 02:05 AM UTC

    We are working on the last big libraries

  6. identified Nov 17, 2022, 05:45 AM UTC

    Still working on the last big libraries.

  7. monitoring Nov 17, 2022, 08:00 AM UTC

    The issue has been addressed. We are monitoring the additional reindexing today to ensure no additional issues come up.

  8. resolved Nov 17, 2022, 04:32 PM UTC

    All remaining index jobs finished successfully. If you still experience issues with asset display, please contact Frontify support.