Frontegg had 19 outages in the last 2 years totaling 40h 31m of downtime — averaging 0.8 incidents per month.
There were 19 Frontegg outages since July 24, 2024 totaling 40h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
During a planned Data Layer Upgrade, an issue occurred that affected a subset of users in the US region for approximately 35 minutes. Affected customers may have experienced degraded performance and errors when performing requests or actions that rely on the Data Layer. All other regions were unaffected.
We have identified a degraded performance in US region related to some Entitlements functionalities. Our engineering team has resolved the issue and monitoring all service components. We will provide regular updates as more information becomes available.
This incident has been resolved.
We have identified a degraded performance in EU region. Our engineering team is actively investigating the issue and monitoring all service components. We will provide regular updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Degraded performance for our EU region for our Authentication API. Start Time: 08:32 UTC. Duration: 10 minutes. The issue was resolved by our Engineering team.
We are currently investigating reports of elevated errors originated by our WAF provider Cloudflare
We have identified the issue as a global Cloudflare Outage and starting DR process
Cloudflare has announced on global outage (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). We are continuing to work on DR and fallback mechanisms
We have deployed our DR to US and EU regions. Continue to work on other regions
We have deployed a DR for our Cloudflare instance. Systems should be back up again
This incident has been resolved.
We are investigating reports on login load issues. Currently looks like related to our CDN provider. We will be providing updates shortly
The issue has been identified as our CDN provider. We are working on mitigation with another provider
We have mitigated the issue by switching our CDN provider. We are now monitoring
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an increased error rate in our 🇪🇺 Europe region. Our engineering team is actively investigating the issue and monitoring all service components. We will provide regular updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue appears for US originated traffic towards Frontegg EU
A fix has been implemented and we are monitoring the results.
The issue was acknowledged by our CDN provider, who has now issued a fix and we are beginning to see traffic improving. We are continuing to closely monitor the incident both on our traffic and with our CDN provider.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We have identified the issue and implemented a fix.
We are continuing to work on a fix for this issue.
The fix has been implemented and is being rolled out.
The fix has been rolled out, and all indications are positive. Backoffice sync will be delayed
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results.
We are currently implementing a patch to improve system performance. Some services may experience temporary disruptions
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
Monitoring
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some emails are not getting sent. For example Magic code and Magic link emails. We are investigating with our email provider
We are working with our email provider on a solution at the moment
The incident is resolved. Email should be sent now.
We are receiving reports on sporadic issues to loading the hosted login page for some users - it does not appear to be widely affecting usage, the team is currently investigating. The issue appears to be due to an Azure incident affecting our CDN service.
We are monitoring the issue and in contact with Azure
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.