Front incident

[us-west-1][us-west-2][eu-west-1] Chat Inaccesible

Critical Resolved View vendor source →

Front experienced a critical incident on April 15, 2024 affecting Front chat, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2024, 08:47 PM UTC
Resolved
Apr 15, 2024, 09:04 PM UTC
Duration
17m
Detected by Pingoru
Apr 15, 2024, 08:47 PM UTC

Affected components

Front chat

Update timeline

  1. investigating Apr 15, 2024, 08:47 PM UTC

    Issue identified, currently mitigating issue

  2. monitoring Apr 15, 2024, 08:51 PM UTC

    Identified, mitigated, and continuing to monitor chat for customers.

  3. resolved Apr 15, 2024, 09:04 PM UTC

    Issue resolved, chat functional for all customers.