Front incident
App is intermittently slow [us-west-1][by_company_00009]
Front experienced a minor incident on August 8, 2024 affecting App, lasting 10h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2024, 03:27 PM UTC
We are currently investigating this issue.
- investigating Aug 08, 2024, 05:18 PM UTC
We are continuing to investigate a database performance issue that is causing intermittent user-visible slowness and errors.
- identified Aug 08, 2024, 06:43 PM UTC
We identified a low-level bug in a database service that appears to be causing this issue, and are working on a short-term mitigation.
- monitoring Aug 08, 2024, 10:14 PM UTC
The issue has subsided due to a natural reduction in database load. We are continuing to work on a database upgrade to prevent this issue from reoccurring tomorrow.
- resolved Aug 09, 2024, 01:42 AM UTC
This incident is currently resolved. We've scheduled a database maintenance for later today to prevent the issue from reoccurring: https://www.frontstatus.com/incidents/w4v2qjtb2dqy