Front incident

Unable to sign in using Google

Minor Resolved View vendor source →

Front experienced a minor incident on August 9, 2024 affecting App, lasting 8h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2024, 05:57 PM UTC
Resolved
Aug 10, 2024, 02:36 AM UTC
Duration
8h 39m
Detected by Pingoru
Aug 09, 2024, 05:57 PM UTC

Affected components

App

Update timeline

  1. investigating Aug 09, 2024, 05:57 PM UTC

    We are getting reports of customers being unable to sign in using Google with a "500. That's an error" page and are investigating.

  2. investigating Aug 09, 2024, 07:22 PM UTC

    We are continuing to investigate the issue, which seems to affect only a small number of users.

  3. identified Aug 09, 2024, 10:35 PM UTC

    We are deploying a potential workaround for the issue.

  4. monitoring Aug 10, 2024, 12:05 AM UTC

    A workaround has been implemented and we are monitoring the results.

  5. resolved Aug 10, 2024, 02:36 AM UTC

    Between our workaround, and potentially changes by Google, this issue has been resolved.