Front incident

Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004]

Front experienced a minor incident on September 23, 2024 affecting App, lasting 29m. The incident has been resolved; the full update timeline is below.

Started: Sep 23, 2024, 11:00 AM UTC
Resolved: Sep 23, 2024, 11:30 AM UTC
Duration: 29m
Detected by Pingoru: Sep 23, 2024, 11:00 AM UTC

Affected components

App

Update timeline

investigating Sep 23, 2024, 11:00 AM UTC

We're receiving some reports of customers having difficulties accessing Front, or delays in sending and receiving messages, in our eu-west-1 region. We're currently investigating.
identified Sep 23, 2024, 11:07 AM UTC

We believe we've identified the problem which caused a temporary spike in API errors. We're seeing a return to normal levels, and are working on a root-cause fix.
resolved Sep 23, 2024, 11:30 AM UTC

Application performance has appeared to return to normal for eu-west-1 users.