Front incident

[us-west-2] Increased failure rate on public API

Major Resolved View vendor source →

Front experienced a major incident on November 18, 2024 affecting API and integrations, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 08:03 PM UTC
Resolved
Nov 18, 2024, 10:18 PM UTC
Duration
2h 15m
Detected by Pingoru
Nov 18, 2024, 08:03 PM UTC

Affected components

API and integrations

Update timeline

  1. investigating Nov 18, 2024, 08:03 PM UTC

    We are seeing an increase in 5xx errors on our public API in us-west-2 region, which may also affect the ability to send/receive messages on some channels.

  2. monitoring Nov 18, 2024, 08:44 PM UTC

    The increased rate of errors has subsided as of approximately 10 minutes ago, but we are still determining the root cause.

  3. resolved Nov 18, 2024, 10:18 PM UTC

    This incident has been resolved.