Freshdesk incident

Latency while accessing Freshdesk due to ISP connectivity issue

Minor Resolved View vendor source →

Freshdesk experienced a minor incident on August 8, 2023 affecting Agent Portal, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2023, 09:35 AM UTC
Resolved
Aug 08, 2023, 11:14 AM UTC
Duration
1h 39m
Detected by Pingoru
Aug 08, 2023, 09:35 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Aug 08, 2023, 09:35 AM UTC

    We observed Internet service provider carrying traffic from India to US is facing connectivity issue , which could result in latency of Freshdesk from specific networks . Our cloud service provider is working with ISP to reroute the traffic on the impacted path ; Updates to follow

  2. resolved Aug 08, 2023, 11:14 AM UTC

    The problem has been resolved by the ISP, and our application has returned to its usual state