Freshdesk experienced a minor incident on April 9, 2026 affecting SLA and Workflow & Automations, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
SLAWorkflow & Automations
Update timeline
- investigating Apr 09, 2026, 10:35 AM UTC
We are currently experiencing an issue where SLA reminder notifications and SLA breach notifications on tickets are not being triggered as expected. Some quick automation may also be temporarily affected. Our team has identified the source and is actively working to restore full functionality.
- resolved Apr 09, 2026, 12:20 PM UTC
The issue impacting SLA reminder notifications, SLA breach notifications, and quick automations has been resolved. All services are now functioning normally. Thank you for your patience.