Freshchat incident

Degraded performance with our Analytics module

Minor Resolved View vendor source →

Freshchat experienced a minor incident on February 23, 2023 affecting Dashboard & Reports, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2023, 05:17 AM UTC
Resolved
Feb 23, 2023, 05:50 AM UTC
Duration
33m
Detected by Pingoru
Feb 23, 2023, 05:17 AM UTC

Affected components

Dashboard & Reports

Update timeline

  1. investigating Feb 23, 2023, 05:17 AM UTC

    We are facing a degraded performance with our Analytics module, customer will face a delay when accessing the Analytics dashboard, there is no data loss expected .

  2. resolved Feb 23, 2023, 05:50 AM UTC

    We have fixed the issue and the data should be visible in the analytics dashboard.