Freshchat experienced a major incident on March 26, 2026 affecting Freddy AI Agent, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2026, 03:02 PM UTC
We are currently experiencing an issue affecting bot functionality in Freshchat. Some users may notice delays or unexpected behaviour in bot responses.Our engineering team has identified the issue and is actively working on a fix. We are closely monitoring the situation to ensure services are restored to normal as quickly as possible.
- in progress Mar 26, 2026, 04:25 PM UTC
The issue affecting bot functionality in Freshchat has been identified and resolved. Services are now operating as expected, and we continue to closely monitor the system to ensure ongoing stability.
- in progress Mar 26, 2026, 05:00 PM UTC
We are still observing issues affecting bot functionality in Freshchat. Some users may continue to experience delays or unexpected behaviour in bot responses.Our engineering team is actively investigating and working towards a complete resolution. We will provide further updates as soon as more information becomes available.
- resolved Mar 26, 2026, 05:28 PM UTC
The issue affecting bot functionality in Freshchat has been identified and resolved. Services are now operating as expected, and we continue to closely monitor the system to ensure ongoing stability.