FreeAgent had 20 outages in the last 2 years totaling 279h 33m of downtime — averaging 0.8 incidents per month.
There were 20 FreeAgent outages since June 13, 2024 totaling 279h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently investigating an issue with Smart Capture, receipt data extraction is delayed. We will update this page when the issue is resolved.
Smart Capture service has resumed. Some captures have failed to extract data and may need to be retried, we apologise for the inconvenience.
We are currently investigating the issue.
This incident has been resolved.
We are aware of an issue that is currently affecting the FreeAgent application We’re sorry if this causes any disruption for you and please be assured we’re doing everything we can to resolve the issue as quickly as possible.
This incident has been resolved.
We are aware that some genuine customers are being incorrectly redirected to our fraud page and are actively investigating the issue. We apologise for the inconvenience and will post an update shortly.
Our security systems have successfully identified and blocked a number of logins that were part of a large-scale credential stuffing attempt. This is a common tactic where malicious actors use usernames and passwords stolen from other websites and attempt to use them to log in to FreeAgent accounts. However, this has unfortunately led to a small number of legitimate users being temporarily blocked. We're really sorry if this has impacted you. If you are redirected to our fraud page, please wait 20 minutes before attempting to log in again. When you do, please double-check that you're entering your username and password correctly. We would like to assure you that FreeAgent has not been breached and we continue to protect accounts whilst monitoring any further attempts.
Our security systems are continuing to protect against the credential stuffing attempt. We have now made some changes to reduce the risk of legitimate users being redirected to our fraud page. Again, we would like to assure you that FreeAgent has not been breached and we continue to protect accounts whilst monitoring any further attempts.
This incident has been resolved.
On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users. Thanks for your patience as we look into this.
This incident has been resolved.
We have noticed some issues with email delivery, we are investigating and have raised this with our email provider to identify and resolve the issue. We will provide an update when we have any further information.
A fix has been implemented and we are monitoring the results.
We have had confirmation from our email provider that this issue has been resolved. Between approximately June 30, 2025 at 9:47pm BST to July 1, 2025 at 1:21pm BST, an IP was listed for spam causing some customers emails to not be sent. If you sent emails within this timeframe, you should check the delivery status of your emails within the FreeAgent app. If they show as 'Bounced' within the Invoice Email History at the bottom of the invoice, please resend to your customers. Emails sent after this timeframe should be unaffected. We're really sorry for any confusion or concern this may have caused you or your customers/clients.
We are currently investigating an issue where some customers are being blocked from logging into their FreeAgent accounts.
This incident has now been resolved and customers should be able to login into their accounts again.
We are aware of email deliverability issues to Google email accounts for emails sent from the FreeAgent application. Emails sent to Google are being incorrectly marked as spam for users. We are currently working on resolving this issue with our email vendor. In the meantime it is advised that customers check their spam email folder and select the “Report as not spam” option on the email.
This incident is now resolved. Emails sent from the FreeAgent app to Google email accounts should no longer be marked as spam for recipients. Our vendor, working with Google, deployed a fix at 2025-03-24 23:04 UTC. They continued to monitor email delivery and declared the issue fully resolved at 2025-03-25 02:11 UTC
We are currently experiencing an issue with our Knowledge Base where it is unavailable. This includes providing relevant articles within the Help button. We are working to resolve this as soon as possible. The FreeAgent application remains unaffected by this.
The availability of our Knowledge Base has improved. We are monitoring the situation.
The issues around accessing the Knowledge Base have now been resolved.
We are currently experiencing an issue with our website where it is intermittently unavailable. We are working to resolve this as soon as possible. The FreeAgent application remains unaffected by this, to log into FreeAgent directly please visit https://login.freeagent.com
This incident has been resolved.
We are currently experiencing problems updating the delivery status of emails sent via FreeAgent. We are investigating this issue.
We have identified the root issue and have implemented a fix.
If you sent invoices between 11:35 AM and 12:05 PM today, January 30, 2025, your clients may have received up to 8 copies of the same invoice email. Please note that only the email was duplicated, and this issue did not impact the invoices themselves. Your FreeAgent account will show only one email sent for each invoice. The issue was quickly resolved and email operations are back to normal. We understand this may have caused confusion, and we are really sorry for any trouble this may have caused you or your clients.
Our Android app is experiencing issues when viewing search results for invoices. Our engineering team is investigating the cause and working on a fix. We will provide updates as soon as we have more information.
We apologise for the disruption this incident has caused. The issue when viewing search results for invoices has been resolved in our latest Android app release. We recommend updating to the newest version (v4.8.1) to prevent any further problems. This is now available in the Google Play Store.
The issue has been resolved. We recommend updating to the newest version (v4.8.1) to prevent any further problems. This is now available in the Google Play Store.
Our Engineers are currently working to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users who are logging into multiple accounts via the IOS FreeAgent mobile app are experiencing occasional errors. Our engineering team are aware and are working on the issue. We will send out another update by the end of the day
The issue has been identified and our engineers are putting together a fix
A fix has been implemented and we are monitoring the results
This incident has been resolved.
We're currently investigating an issue with slow performance. Some parts of the app may take longer to load than normal.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating issues with Smart Capture. There may be some delay in processing uploaded receipts.
We have identified the issue which is with a 3rd party. They are currently working to resolve the issue.
There are currently no delays with processing receipts now and the backlog has been cleared however we are still waiting for confirmation that the issue is resolved by our vendor.
We have received confirmation that the issue with our vendor is now resolved.
We are aware of an issue where the bank accounts list on iOS fails to load when there is a PayPal bank account present. We have identified the root cause and are working on a resolution.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Between 10:33 and 10:57 FreeAgent suffered a technical issue affecting our mobile apps, the banking area within FreeAgent, and our API used by third party applications. This issue has now been fixed by our technical teams. We apologise for the disruption this caused.