FreeAgent incident

Duplicate transactions appearing for some Mettle users

Notice Resolved View vendor source →

FreeAgent experienced a notice incident on July 1, 2025 affecting FreeAgent Web App, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 11:40 AM UTC
Resolved
Jul 02, 2025, 12:04 PM UTC
Duration
1d
Detected by Pingoru
Jul 01, 2025, 11:40 AM UTC

Affected components

FreeAgent Web App

Update timeline

  1. investigating Jul 01, 2025, 11:40 AM UTC

    On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users. Thanks for your patience as we look into this.

  2. resolved Jul 02, 2025, 12:04 PM UTC

    This incident has been resolved.