FreeAgent incident

Smart Capture Delays

Minor Resolved View vendor source →
Started
Apr 07, 2026, 02:53 PM UTC
Resolved
Apr 07, 2026, 03:54 PM UTC
Duration
1h
Detected by Pingoru
Apr 07, 2026, 02:53 PM UTC

Affected components

FreeAgent Web AppiOS appAPIAndroid app

Update timeline

  1. investigating Apr 07, 2026, 02:53 PM UTC

    We're currently investigating an issue with Smart Capture, receipt data extraction is delayed. We will update this page when the issue is resolved.

  2. resolved Apr 07, 2026, 03:54 PM UTC

    Smart Capture service has resumed. Some captures have failed to extract data and may need to be retried, we apologise for the inconvenience.

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