FreeAgent experienced a minor incident on April 7, 2026 affecting FreeAgent Web App and iOS app and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
FreeAgent Web AppiOS appAPIAndroid app
Update timeline
- investigating Apr 07, 2026, 02:53 PM UTC
We're currently investigating an issue with Smart Capture, receipt data extraction is delayed. We will update this page when the issue is resolved.
- resolved Apr 07, 2026, 03:54 PM UTC
Smart Capture service has resumed. Some captures have failed to extract data and may need to be retried, we apologise for the inconvenience.