Fourthline incident

Degradation of Service

Minor Resolved View vendor source →

Fourthline experienced a minor incident on February 1, 2024 affecting Identity Verification and Case Review Portal and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 03:25 PM UTC
Resolved
Feb 01, 2024, 04:21 PM UTC
Duration
55m
Detected by Pingoru
Feb 01, 2024, 03:25 PM UTC

Affected components

Identity VerificationCase Review PortalFourthline Hub

Update timeline

  1. investigating Feb 01, 2024, 03:25 PM UTC

    We are experiencing degradation of the KYC APIs. We are investigating it.

  2. identified Feb 01, 2024, 03:30 PM UTC

    We have identified the problem, fixing it.

  3. monitoring Feb 01, 2024, 03:31 PM UTC

    We have rolled a fix, and monitoring.

  4. monitoring Feb 01, 2024, 03:32 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Feb 01, 2024, 03:39 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 01, 2024, 04:21 PM UTC

    We have finalized the monitoring, all the systems are operational. We will provide post mortem reports with details soon.