Fourthline experienced a notice incident on March 18, 2024 affecting Qualified Electronic Signature and Signature QTSPs, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Qualified Electronic SignatureSignature QTSPs
Update timeline
- resolved Mar 18, 2024, 03:48 PM UTC
One of our third party service experienced some issues during a planned maintenance of their APIs. As a result, their services returned 503s errors preventing our QES and Sign APIs to operate correctly from 3:10pm CET until 4:00pm CET. Some customers might have been affected, preventing them from completing the flow. These customers are in `user_consent_required` status, with status code 6002. Within 24 hours the status will change to error. You can (re)start only a QES flow for them, in case they have a successful identity verification.