Fourthline incident

Service disruptions due to issues on third party service.

Minor Resolved View vendor source →

Fourthline experienced a minor incident on July 9, 2024 affecting Qualified Electronic Signature, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2024, 09:30 AM UTC
Resolved
Jul 09, 2024, 11:58 AM UTC
Duration
2h 27m
Detected by Pingoru
Jul 09, 2024, 09:30 AM UTC

Affected components

Qualified Electronic Signature

Update timeline

  1. investigating Jul 09, 2024, 11:24 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 09, 2024, 11:27 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 09, 2024, 11:58 AM UTC

    This morning, a third-party service for Qualified Electronic Signature was partially unavailable from 11.40 am to 1.26 pm, which might impacted the Identity Verification flows. Clients were asked to retry during this period or could successfully retry after 1.26pm.