Fourthline experienced a minor incident on October 14, 2024 affecting Qualified Electronic Signature, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2024, 12:16 PM UTC
Unfortunately, we are still experiencing issues with a third-party service for Qualified Electronic Signature.
- monitoring Oct 14, 2024, 12:28 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 14, 2024, 01:37 PM UTC
We are still experiencing issues with our third party provider for QES services. As a result, not all ID&V journeys where a QES is needed succeed. We are in contact with our third party provider to have this solved as soon as possible
- monitoring Oct 14, 2024, 01:49 PM UTC
The issues with our third party provider are resolved, the services is working as expected again. We are monitoring the incoming traffic closely.
- resolved Oct 14, 2024, 02:20 PM UTC
This incident has been resolved.