Fourth incident

P1 - Work Force Management - Users cannot login

Critical Resolved View vendor source →

Fourth experienced a critical incident on November 7, 2023 affecting HR (UK) and Payroll, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 01:33 PM UTC
Resolved
Nov 07, 2023, 03:08 PM UTC
Duration
1h 35m
Detected by Pingoru
Nov 07, 2023, 01:33 PM UTC

Affected components

HR (UK)Payroll

Update timeline

  1. investigating Nov 07, 2023, 01:33 PM UTC

    We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. monitoring Nov 07, 2023, 02:05 PM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  3. resolved Nov 07, 2023, 03:08 PM UTC

    We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.