Fourth experienced a critical incident on November 2, 2023 affecting Engage and Fourth Platform & Single Sign On and 1 more component, lasting 6d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 02, 2023, 11:03 AM UTC
Dear Customer We have identified that there is an issue with our 3rd party provider that is causing a subset of customers to experience intermittent errors when logging in. We will continue to provide updates here as they are received. For further information, please see https://status.salesforce.com/incidents/11897 We apologise for this disruption to service.
- identified Nov 02, 2023, 11:53 AM UTC
UPDATE: Our 3rd party provider is currently undergoing emergency maintenance in order to mitigate the impact. This will result in users being unable to access some of our solutions through Single Sign On We will continue to provide updates here as they are received. For further information, please see https://status.salesforce.com/incidents/11897 We apologise for this disruption to service.
- identified Nov 02, 2023, 12:32 PM UTC
Our 3rd party provider has taken remedial actions to return service to our platform. We are currently in the process of performing verification steps to ensure service is returned to normal. A further update will be provided once these have been completed.
- monitoring Nov 02, 2023, 02:14 PM UTC
We have now performed all necessary tests and actions and are confident that the platform has been returned to fully operational. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
- resolved Nov 08, 2023, 01:01 PM UTC
We have now performed all necessary tests and actions and are confident that the platform has been returned to fully operational. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.