Fourth experienced a critical incident on November 27, 2023 affecting Fourth App, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2023, 03:32 PM UTC
We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Nov 27, 2023, 03:57 PM UTC
We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Nov 27, 2023, 04:33 PM UTC
We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Nov 27, 2023, 04:59 PM UTC
We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Nov 27, 2023, 05:28 PM UTC
We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Nov 27, 2023, 06:01 PM UTC
We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Nov 27, 2023, 06:32 PM UTC
We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Nov 27, 2023, 06:41 PM UTC
As part of essential emergency maintenance, customers may experience a further brief disruption to service. If any downtime is experienced, it should last no longer than 2 minutes. We sincerely apologise for the disruption to your service.
- monitoring Nov 27, 2023, 07:27 PM UTC
The period of downtime is complete and we can confirm that the solution is now performing at expected levels. The next update will be provided upon confirmation of resolution. We sincerely apologise for this disruption to your service.
- resolved Nov 28, 2023, 05:35 PM UTC
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.