Fourth incident

P1 - SIngle Sign On - Unable to Login to HotSchedules through Global Fourth profile

Major Resolved View vendor source →

Fourth experienced a major incident on December 3, 2023 affecting HotSchedules Web Application and Platform & Single Sign-on, lasting 23h 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2023, 05:34 PM UTC
Resolved
Dec 04, 2023, 05:33 PM UTC
Duration
23h 58m
Detected by Pingoru
Dec 03, 2023, 05:34 PM UTC

Affected components

HotSchedules Web ApplicationPlatform & Single Sign-on

Update timeline

  1. investigating Dec 03, 2023, 05:34 PM UTC

    We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. investigating Dec 03, 2023, 06:41 PM UTC

    We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  3. investigating Dec 03, 2023, 07:12 PM UTC

    We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  4. investigating Dec 03, 2023, 07:44 PM UTC

    We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  5. investigating Dec 03, 2023, 08:21 PM UTC

    We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  6. investigating Dec 03, 2023, 08:51 PM UTC

    We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. The next update will be provided once we receive one from our IDP provider. We apologise for this disruption to your service.

  7. identified Dec 03, 2023, 10:57 PM UTC

    We have been able to identify the cause of this incident and have deployed a resolution which has returned service to expected levels. Our next update when we are satisfied the issue has been resolved entirely. Again we deeply apologise for this disruption.

  8. monitoring Dec 04, 2023, 09:28 AM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  9. resolved Dec 04, 2023, 05:33 PM UTC

    We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.