Fourth incident

P1 - People System- Errors & slowness when attempting to accessing PS

Critical Resolved View vendor source →

Fourth experienced a critical incident on December 12, 2023 affecting HR (UK), lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 11:02 AM UTC
Resolved
Dec 12, 2023, 03:06 PM UTC
Duration
4h 4m
Detected by Pingoru
Dec 12, 2023, 11:02 AM UTC

Affected components

HR (UK)

Update timeline

  1. investigating Dec 12, 2023, 11:02 AM UTC

    We are aware of a critical incident that may be affecting a subset of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. monitoring Dec 12, 2023, 11:14 AM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  3. resolved Dec 12, 2023, 03:06 PM UTC

    We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.