Fourth incident

ADVISORY: High Priority Incident Affecting Order Transmission

Major Resolved View vendor source →

Fourth experienced a major incident on January 19, 2024 affecting Inventory (Stock R9), lasting 3d 6h. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 10:36 AM UTC
Resolved
Jan 22, 2024, 04:52 PM UTC
Duration
3d 6h
Detected by Pingoru
Jan 19, 2024, 10:36 AM UTC

Affected components

Inventory (Stock R9)

Update timeline

  1. identified Jan 19, 2024, 10:36 AM UTC

    Please be advised that we are currently addressing an issue that is indirectly impacting orders. Our team is actively monitoring the situation, and any failed transmissions are being processed in real time. As of now, we can assure you that no cutoffs have been impacted. Our team is prioritising resolutions based on cutoff times and delivery dates. We appreciate your understanding and patience as we work diligently to resolve this matter promptly.

  2. monitoring Jan 22, 2024, 10:20 AM UTC

    Good Morning, After a period of hyper care that extended throughout the weekend period, we can confirm that customer orders are no longer being impacted and that they are flowing through to suppliers without any issue. We will continue to monitor throughout the day and should no further issues arise, this advisory will be closed at the end of the day today. Thank you for your patience and understanding

  3. resolved Jan 22, 2024, 04:52 PM UTC

    This incident has been resolved.