Fourth experienced a minor incident on February 5, 2024 affecting Analytics and HotSchedules Web Application and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 05, 2024, 05:30 PM UTC
We are aware of an issue related to delayed automated ticket responses that provide ticket numbers to customers on created tickets. This means you may not receive the normal, Request Received email, however be assured we do have your request and will process as expected. We appreciate your patience and we apologies for any delay in responding to your ticket.
- resolved Feb 05, 2024, 09:34 PM UTC
This issue has been resolved and normal service has been resumed. This means that when raising a ticket, you will receive a "Request Received" email that contains your ticket number. We appreciate your patience and understanding in this matter.