Fourth incident

P1 - Customers unable to load PPNI Apps (Counting, Ordering & Receiving)

Critical Resolved View vendor source →

Fourth experienced a critical incident on February 13, 2024 affecting Inventory (Stock R9) and Ordering (Marketplace) and 1 more component, lasting 19h 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2024, 01:54 PM UTC
Resolved
Feb 14, 2024, 08:59 AM UTC
Duration
19h 5m
Detected by Pingoru
Feb 13, 2024, 01:54 PM UTC

Affected components

Inventory (Stock R9)Ordering (Marketplace)Purchase to Pay (Tradesimple)Purchasing and Inventory (Adaco)

Update timeline

  1. investigating Feb 13, 2024, 01:54 PM UTC

    We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. investigating Feb 13, 2024, 02:21 PM UTC

    We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  3. investigating Feb 13, 2024, 02:48 PM UTC

    We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  4. investigating Feb 13, 2024, 03:20 PM UTC

    We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  5. investigating Feb 13, 2024, 03:49 PM UTC

    We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  6. monitoring Feb 13, 2024, 04:10 PM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  7. resolved Feb 14, 2024, 08:59 AM UTC

    We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.