Fourth incident

P1 - People System - Unable To Login To People System

Critical Resolved View vendor source →

Fourth experienced a critical incident on February 15, 2024 affecting HR (UK) and Payroll, lasting 15h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2024, 05:22 PM UTC
Resolved
Feb 16, 2024, 09:03 AM UTC
Duration
15h 41m
Detected by Pingoru
Feb 15, 2024, 05:22 PM UTC

Affected components

HR (UK)Payroll

Update timeline

  1. identified Feb 15, 2024, 05:22 PM UTC

    We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. We deeply apologise for this disruption.

  2. monitoring Feb 15, 2024, 05:45 PM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  3. resolved Feb 16, 2024, 09:03 AM UTC

    We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.