High Priority Incident - Inventory - EDI Order Issue

Update timeline

1. investigating Feb 19, 2024, 10:15 AM UTC

   We are aware of a high-priority incident that is affecting a subset of our customer's ability to place EDI orders. This is currently being investigated at the highest priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We understand the importance of the ability to place orders in a timely fashion and would strongly recommend invoking any disaster recovery procedures you have in place to ensure the supplier receives them in time for any supplier cutoffs. We apologise for this disruption to your service.

2. investigating Feb 19, 2024, 11:23 AM UTC

   We are aware of a high-priority incident that is affecting a subset of our customer's ability to place EDI orders. We are continuing to investigate at the highest priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We understand the importance of the ability to place orders in a timely fashion and would strongly recommend invoking any disaster recovery procedures you have in place to ensure the supplier receives them in time for any supplier cutoffs. We apologise for this disruption to your service.

3. investigating Feb 19, 2024, 01:13 PM UTC

   We are aware of a high-priority incident that is affecting a subset of our customer's ability to place EDI orders. We are continuing to investigate at the highest priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We understand the importance of the ability to place orders in a timely fashion and would strongly recommend invoking any disaster recovery procedures you have in place to ensure the supplier receives them in time for any supplier cutoffs. We apologise for this disruption to your service.

4. monitoring Feb 19, 2024, 02:11 PM UTC

   We have now implemented a solution and believe that orders are now processing without any intervention The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

5. investigating Feb 20, 2024, 11:04 AM UTC

   Good Morning, Despite our previous efforts to resolve this issue, we are aware that a subset of our customers are still experiencing intermittent issues when attempting to place orders through our Inventory solution, Due to the nature of this, we can confirm that refreshing the page can result in being able to place the order successfully. We can advise that our teams are working diligently and we apologise for any inconvenience this is causing. A further update will be provided within the next 60 minutes.

6. investigating Feb 20, 2024, 12:07 PM UTC

   A subset of our customers are still experiencing intermittent issues when attempting to place orders through our Inventory solution, We are currently investigating a course of action which we believe will restore full functionality to the customer. We can confirm that refreshing the page can result in being able to place the order successfully. We can advise that our teams are working diligently and we apologise for any inconvenience this is causing. A further update will be provided within the next 60 minutes.

7. investigating Feb 20, 2024, 01:03 PM UTC

   A subset of our customers are still experiencing intermittent issues when attempting to place orders through our Inventory solution, We are currently investigating a course of action which we believe will restore full functionality to the customer. This work is still ongoing, We can confirm that refreshing the page can result in being able to place the order successfully. We can advise that our teams are working diligently and we apologise for any inconvenience this is causing. A further update will be provided within the next 60 minutes.

8. monitoring Feb 20, 2024, 02:22 PM UTC

   We have now implemented a solution and orders can now be placed. We are currently monitoring for completeness. The next update will be provided upon confirmation of the resolution. We apologise for this disruption to your service.

9. resolved Feb 21, 2024, 10:28 AM UTC

   We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.