Fourth incident

P1 - Mobile Apps - PPnI connected Apps currently unavailable

Critical Resolved View vendor source →

Fourth experienced a critical incident on March 28, 2024 affecting Ordering (Marketplace) and Fourth App, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2024, 08:35 AM UTC
Resolved
Mar 28, 2024, 10:38 AM UTC
Duration
2h 3m
Detected by Pingoru
Mar 28, 2024, 08:35 AM UTC

Affected components

Ordering (Marketplace)Fourth App

Update timeline

  1. investigating Mar 28, 2024, 08:35 AM UTC

    We are aware of a critical incident that may be affecting some of our customers using Mobile Apps This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. investigating Mar 28, 2024, 09:03 AM UTC

    We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  3. identified Mar 28, 2024, 09:31 AM UTC

    We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

  4. identified Mar 28, 2024, 10:05 AM UTC

    We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

  5. identified Mar 28, 2024, 10:32 AM UTC

    We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

  6. resolved Mar 28, 2024, 10:38 AM UTC

    We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.