Fourth incident

Critical Incident - Peoplematter - System is Currently Inaccessible

Critical Resolved View vendor source →

Fourth experienced a critical incident on April 3, 2024 affecting Peoplematter, lasting 4h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 02:02 PM UTC
Resolved
Apr 03, 2024, 06:56 PM UTC
Duration
4h 54m
Detected by Pingoru
Apr 03, 2024, 02:02 PM UTC

Affected components

Peoplematter

Update timeline

  1. identified Apr 03, 2024, 02:02 PM UTC

    We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

  2. monitoring Apr 03, 2024, 02:23 PM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  3. resolved Apr 03, 2024, 06:56 PM UTC

    This incident has been resolved.