Fourth incident

High Priority Incident - Mobile Apps - Users experiencing extreme latency

Major Resolved View vendor source →

Fourth experienced a major incident on April 3, 2024 affecting ESS and Fourth App, lasting 11d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 02:26 PM UTC
Resolved
Apr 15, 2024, 01:48 PM UTC
Duration
11d 23h
Detected by Pingoru
Apr 03, 2024, 02:26 PM UTC

Affected components

ESSFourth App

Update timeline

  1. investigating Apr 03, 2024, 02:26 PM UTC

    We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. investigating Apr 03, 2024, 02:54 PM UTC

    We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

  3. monitoring Apr 03, 2024, 03:33 PM UTC

    We have taken steps to improve stability and the system is currently performing as expected. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  4. resolved Apr 15, 2024, 01:48 PM UTC

    This incident has been resolved.