Fourth incident

(Resolved) Critical Incident - Single Sign On - Authentication Failed Error

Critical Resolved View vendor source →

Fourth experienced a critical incident on April 15, 2024 affecting Platform & Single Sign-on, lasting 20h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2024, 11:47 AM UTC
Resolved
Apr 16, 2024, 08:30 AM UTC
Duration
20h 43m
Detected by Pingoru
Apr 15, 2024, 11:47 AM UTC

Affected components

Platform & Single Sign-on

Update timeline

  1. investigating Apr 15, 2024, 11:47 AM UTC

    We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. investigating Apr 15, 2024, 12:18 PM UTC

    We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  3. investigating Apr 15, 2024, 12:52 PM UTC

    We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  4. investigating Apr 15, 2024, 01:22 PM UTC

    We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  5. monitoring Apr 15, 2024, 01:37 PM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  6. resolved Apr 16, 2024, 08:30 AM UTC

    We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.