Fourth incident

P1 - Fuego - Service is currently unavailable

Critical Resolved View vendor source →

Fourth experienced a critical incident on September 11, 2024 affecting Fuego Admin Tool and Fuego App, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 08:02 AM UTC
Resolved
Sep 12, 2024, 11:29 AM UTC
Duration
1d 3h
Detected by Pingoru
Sep 11, 2024, 08:02 AM UTC

Affected components

Fuego Admin ToolFuego App

Update timeline

  1. investigating Sep 11, 2024, 08:02 AM UTC

    We are aware of a critical incident that may be affecting some of our customers' ability to make draws. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. investigating Sep 11, 2024, 08:50 AM UTC

    We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  3. investigating Sep 11, 2024, 09:25 AM UTC

    We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. The next update will be provided when significant progress has been made. We apologise for this disruption to your service.

  4. monitoring Sep 11, 2024, 12:48 PM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  5. resolved Sep 12, 2024, 11:29 AM UTC

    This incident has been resolved.