Fourth experienced a major incident on October 10, 2024 affecting Analytics and Engage and 1 more component, lasting 19h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 12:40 PM UTC
We are aware of a critical incident that may be affecting some of our customers. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Oct 10, 2024, 12:54 PM UTC
We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Oct 10, 2024, 01:17 PM UTC
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Oct 10, 2024, 01:45 PM UTC
We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Due to multiple solutions currently being inaccessible the impact is as follows For our WFM solutions, this affects all critical operations, including (but not limited to) employee updates and rota submissions. For our PPnI solutions, this impacts essential operations, such as placing orders. We strongly advise disaster recovery is invoked to ensure orders can be placed successfully Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- identified Oct 10, 2024, 02:13 PM UTC
We have been advised that the issue has been identified and that a solution is being actively worked on. However, we still ask that the following is noted. Due to multiple solutions currently being inaccessible the impact is as follows For our WFM solutions, this affects all critical operations, including (but not limited to) employee updates and rota submissions. For our PPnI solutions, this impacts essential operations, such as placing orders. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
- monitoring Oct 10, 2024, 02:34 PM UTC
Our data centre provider has implemented a fix and service has now been returned to normal. All critical functions are now operational. We will continue to monitor for an extended period of time. We apologise for this disruption to your service.
- resolved Oct 11, 2024, 08:07 AM UTC
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.