Fourth incident

Critical Incident - Single Sign On & Connected Solutions - Time out when accessing secure.fourth.com or related apps

Critical Resolved View vendor source →

Fourth experienced a critical incident on October 11, 2024 affecting Analytics and Engage and 1 more component, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2024, 10:39 AM UTC
Resolved
Oct 11, 2024, 05:16 PM UTC
Duration
6h 37m
Detected by Pingoru
Oct 11, 2024, 10:39 AM UTC

Affected components

AnalyticsEngageScheduling (Labour Productivity)PayrollInventory (Stock R9)Purchasing and Inventory (Adaco)Recipes and Menus (StarChef)Fourth Platform & Single Sign OnESSFourth App

Update timeline

  1. investigating Oct 11, 2024, 10:39 AM UTC

    We are aware of a critical incident that may be affecting some of our customers. We would like to confirm that this is not a continuation of the Incident that occurred yesterday. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. monitoring Oct 11, 2024, 10:58 AM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  3. resolved Oct 11, 2024, 05:16 PM UTC

    This incident has been resolved.