Fourth incident

P1 - Single Sign On - Unable to login through Single Sign On

Major Resolved View vendor source →

Fourth experienced a major incident on October 28, 2024 affecting Ordering (Marketplace) and Purchasing and Inventory (Adaco) and 1 more component, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 10:46 AM UTC
Resolved
Oct 30, 2024, 11:17 AM UTC
Duration
2d
Detected by Pingoru
Oct 28, 2024, 10:46 AM UTC

Affected components

Ordering (Marketplace)Purchasing and Inventory (Adaco)Fourth Platform & Single Sign OnESSFourth App

Update timeline

  1. investigating Oct 28, 2024, 10:46 AM UTC

    We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. identified Oct 28, 2024, 11:08 AM UTC

    We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

  3. identified Oct 28, 2024, 11:49 AM UTC

    We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

  4. identified Oct 28, 2024, 12:14 PM UTC

    UPDATE: Should you continue to experience difficulties accessing through a browser, we can confirm that customers accessing Single Sign On through mobile devices can do so successfully. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

  5. monitoring Oct 28, 2024, 12:35 PM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  6. resolved Oct 30, 2024, 11:17 AM UTC

    We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.