FortiSASE incident

Endpoint Management - Intermittent API Timeouts Observed

Notice Resolved View vendor source →

FortiSASE experienced a notice incident on September 25, 2025 affecting Endpoint Management, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 07:47 PM UTC
Resolved
Sep 26, 2025, 09:34 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 25, 2025, 07:47 PM UTC

Affected components

Endpoint Management

Update timeline

  1. monitoring Sep 25, 2025, 07:47 PM UTC

    We experienced a brief period of intermittent API timeouts affecting communication with Endpoint Management systems in Frankfurt. This may have resulted in intermittent failures retrieving ZTNA tags during the affected window. The issue has been resolved and we are currently monitoring for stability. Our backend teams are investigating root cause. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387781.

  2. resolved Sep 26, 2025, 09:34 PM UTC

    Services have remained stable in Frankfurt. This incident is considered resolved.