Forte Outage History

There were 2 Forte outages since February 5, 2026 totaling 13h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.forte.net

Minor April 14, 2026

Forte Checkout - Degraded Performance

Detected by Pingoru: Apr 14, 2026, 03:16 PM UTC
Resolved: Apr 14, 2026, 06:25 PM UTC
Duration: 3h 8m

Affected: Forte Checkout

Timeline · 3 updates

investigating Apr 14, 2026, 03:16 PM UTC

We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who utilize Forte Checkout may not be able to process transactions at this time. We recommend using an alternate payment platform such as Dex in the interim. We will post updates related to this incident as they become available.
monitoring Apr 14, 2026, 04:17 PM UTC

We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Teams will continue to monitor the environment for stability throughout the day. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to stabilize the environment.
resolved Apr 14, 2026, 06:25 PM UTC

This incident has been fully resolved.

Read the full incident report →

Critical February 16, 2026

Phone System - Degraded Performance

Detected by Pingoru: Feb 16, 2026, 04:02 PM UTC
Resolved: Feb 17, 2026, 02:48 AM UTC
Duration: 10h 45m

Affected: Support Services Phone System

Timeline · 4 updates

investigating Feb 16, 2026, 04:02 PM UTC

We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at [email protected] for any Customer Support related requests or [email protected] for any Technical Support needs. Thank you!
investigating Feb 16, 2026, 05:01 PM UTC

We are continuing to investigate this issue.
identified Feb 16, 2026, 06:18 PM UTC

A work around has been implemented and calls are now able to route to agents. We will update once our regular service has been restored.
resolved Feb 17, 2026, 02:48 AM UTC

The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.

Read the full incident report →

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